You will know exactly what you are getting after your purchase.

After receiving your order, we will send you a digital design as a preview within 24h. This is just for you to preview what your chosen design will look like with your personalization.

If we don't receive a confirmation from you in 2-3 days, we must proceed with the production.

If you dream it, we can make it! Email us at info@treeoflifeworkshop.com with what you have in mind (a sketch, sizing, colors, etc.) and we'll help bring it to life.

Our signs come with hanging hardware or mounting holes unless otherwise requested. You just need a nail or two or screws to hang your sign.

A full refund is available for cancellations of our custom design signs made before work begins on the project.

Customer must notify us of cancellations via email at info@treeoflifeworkshop.com or phone call at 763-299-2773.

Full refunds are provided for cancellations made prior to the commencement of work on the project.

No refunds are issued once work has started.

In the event of unforeseen circumstances, we reserve the right to cancel a project.

Customer will receive a full refund if we cancel the project.

Refunds are typically processed within 2-7 business days.

All refunds are issued using the original payment method used for the purchase.

We understand that unusual circumstances may arise, and we are willing to consider refunds on a case-by-case basis.

Sometimes a package may be mishandled and damaged during shipment, but not to worry!

If your order arrives with any damage or is incorrect, contact us immediately and send a photo to info@treeoflifeworkshop.com

We will do our best to make it right.

Tree of Life Workshop Limited Warranty

Tree of Life Workshop stands behind the custom signs we manufacture.

What is covered:

For three (3) years from the date of delivery or installation, Tree of Life Workshop warrants that the custom sign we manufacture will be free from defects in our workmanship and painted finish under normal intended use. Covered defects include abnormal cracking, peeling, delamination, or excessive fading caused by our fabrication or finishing process.

Mounting hardware supplied by Tree of Life Workshop—including brackets, eyehooks, threaded inserts, bolts, and concealed mounting components—is covered for one (1) year against defects in materials or workmanship under normal intended use. Certain supplied hardware may also carry a separate manufacturer warranty, subject to that manufacturer’s terms and conditions. Any manufacturer warranty does not expand Tree of Life Workshop’s obligations under this Limited Warranty.

When Tree of Life Workshop performs the installation, our installation workmanship is covered for one (1) year from installation.

What is not covered:

• This Limited Warranty does not cover:
• Normal aging, wear, fading, or weathering;
• Natural grain variation, checking, movement, or weathering in real-wood products;
• Improper installation or removal, or installation performed by anyone other than Tree of Life Workshop;
• Customer- or installer-supplied anchors, fasteners, hardware, electrical connections, or mounting materials;
• Failure, movement, or deterioration of posts, walls, masonry, brackets, footings, buildings, or any other supporting structure;
• Damage caused by misuse, neglect, improper care, alterations, repair by others, accidents, vandalism, animals, or vehicle impact;
• Damage caused by wind, ice, snow load, hail, lightning, flooding, fire, falling objects, salt exposure, chemical exposure, or other severe weather or conditions beyond our control;
• Damage caused by an unsuitable installation location or insufficient structural support;
• Routine maintenance, cleaning, repainting, refinishing, or touch-up made necessary by ordinary wear;
• Variations in color, texture, or appearance that are consistent with the approved proof, natural material characteristics, or normal production processes;
• Errors in wording, spelling, dimensions, colors, or artwork that were shown in and approved by the customer before fabrication;
• Electrical components, lighting, or other third-party products, except to the extent a separate manufacturer warranty applies.

Shipping and delivery

Please inspect shipped signs and hardware promptly upon delivery. Shipping damage, concealed damage, or missing items should be reported to Tree of Life Workshop as soon as possible, with photographs of the item, packaging, and shipping label. Shipping damage is handled separately from this Limited Warranty.

Our responsibility

If Tree of Life Workshop determines that a covered defect exists, we may, at our option, repair, refinish, replace the affected sign or supplied hardware, or provide a reasonable credit for the affected item.

To the extent permitted by law, these remedies are the customer’s sole and exclusive remedies under this Limited Warranty. Tree of Life Workshop is not responsible for removal, shipping, reinstallation, labor performed by others, loss of use, lost profits, business interruption, or other incidental or consequential damages.

How to request warranty service

Contact Tree of Life Workshop promptly after discovering a potential issue. Please include the original purchaser’s name, order information, a description of the issue, and clear photographs. We may request additional photographs, measurements, or an opportunity to inspect the sign before authorizing repair, replacement, or other remedy.

This Limited Warranty applies to the original purchaser and is not transferable. It gives you specific legal rights, and you may also have other rights that vary by state. To the extent permitted by law, any implied warranties are limited in duration to the three-year term of this Limited Warranty.